One bed apartment. Apartment door was wide open. Hit with an awful smell. The lounge was stained,dirty and smelt of vomit. Covered the lounge with a blanket. A layer of dirt on the floor. Half roll of toilet paper and no roll holder. Left to get dinner, opened windows (those that worked) aircon on Fan. The smell, no different then earlier. Putting up with it I sat on dinning chairs. Seats were wet, Final straw.
Saw staff about the problems. Told them about wet seats and other issues, was told they had been cleaned. She didn't realise the lounge smelt that bad. Not pleased, but were pleasant. Late and not sure of the area a refund wasn't acceptable. Was offered to move us to other accom around the resort. At our own cost. No other 1 bed apartments. a night more for a 2 bed appart or no refund to down ground.
Would not pay more. We booked the 1 bedroom on the descript and photos displayed online. Why should we pay extra. Changing there mind, gave us the 2 bedder at no extra cost.
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